Privacy Policy for Burke Mountain Plumbing and Heating

Burke Mountain Plumbing and Heating (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, communicate with us, or use our services. By accessing or using our website, you agree to this Privacy Policy. Please read it carefully.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Information you voluntarily provide, such as your name, phone number, and email address, when you contact us through our website or text message.
• Usage Data: Information about how you interact with our website, such as your IP address, browser type, and pages visited. This helps us understand website performance and improve user experience.

2. How We Use Your Information

We use the collected information for purposes including:

• Customer Service: To respond to your inquiries, schedule appointments, and provide services.
• Website Improvement: To analyze website traffic and enhance user experience.
• Marketing Communications (if opted-in): To send service updates or promotional offers if you have opted in to receive them.

3. Collection of Text Messaging Information

If you contact us via text message, we may collect any personal information you provide, such as your name, contact information, and details about the services you need. This information is used only to respond to inquiries, schedule services, or provide relevant customer support.

4. Website and CMS Data Collection

Our website is hosted on WordPress, a content management system (CMS) that may use cookies or similar technologies to enhance functionality and user experience. Data collected may include:

• IP Address and Browser Type: Used to analyze website performance and security.
• Cookies: Small files stored on your device that help us remember preferences and optimize site performance.

We may also use third-party plugins, such as Google Analytics, to understand website usage. You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality.

5. Sharing Your Information

We do not sell, trade, or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party providers who help us operate our website or deliver services. These parties are obligated to keep your information confidential.
• Legal Compliance: We may disclose information if required by law or to protect our rights, property, or safety.

Commitment to Data Security and Protection

We take reasonable measures to secure your personal information, including limiting access to authorized personnel and using secure systems to store client communications.

7. Children’s Privacy

Our website and services are intended for a general audience and are not directed to children under 18. We do not knowingly collect information from children. If we learn we have collected information from a minor, we will delete it.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access: Request access to the personal information we hold about you.
• Correction or Deletion: Request that we correct or delete your personal information.
• Withdraw Consent: Withdraw consent for any optional data processing.

To exercise these rights, please contact us at the information provided below. We may need to verify your identity before processing your request.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and the “Last updated” date will reflect the most recent changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: info@burkemountainplumbing.com
• Phone:
  • Coquitlam: 778-848-1456

Port Coquitlam & Port Moody: 778-707-7338